Refund policy

Return and Refund Policy

At PD Book Hub, most of our books are preloved and are sold based on their actual condition. We aim to provide clear condition descriptions and actual photos of the specific book whenever possible.

Returns and Refunds

We accept return or refund requests if:

• You received the wrong book.
• The book was significantly damaged during delivery.
• The item you received is significantly different from the condition shown or described in the product listing.

Change of Mind

We generally do not accept returns or refunds for change of mind, including situations where the buyer no longer wants the book after receiving it.

Normal signs of use that were already visible in the photos or disclosed in the product description—such as tanning, foxing, minor cover wear, spine creases, marks, or other stated imperfections—are not considered valid reasons for a return.

Reporting an Issue

Please contact PD Book Hub as soon as possible after receiving your order if there is a problem. Include your order number and clear photos or videos showing the issue and the packaging so we can review your request.

Approved Returns

If a return is approved, we will provide instructions on how to return the item. Please do not send an item back without contacting us first.

Refunds for approved claims will be processed using the appropriate available method after the returned item or supporting evidence has been reviewed.

Consumer Rights

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Philippine consumer protection laws.